Fifteen years ago, two brothers launched their roofing business with nothing but determination. One brother brought a background in general construction, while the other had no prior experience. Armed with a part-time technician and a focus on completing small repair jobs, they laid the foundation for what would become a flourishing company. Today, they lead a team of nearly 60 skilled professionals, delivering exceptional service on projects ranging from residential repairs to large commercial roof replacements.

Starting Small, Thinking Big

When the business launched, the scope was modest. They began by handling a few repair jobs each week. One brother ran the phones, coordinated estimates, and managed invoicing, while the other took charge of field inspections and crew assignments.

Fast forward to now, and the business has achieved incredible milestones. Their services have grown to encompass everything from multifamily and residential roof replacements to large commercial projects, such as warehouses and shopping centers.
Despite incredible growth, they remain firmly grounded with the mantra of "no job too big or too small," ensuring that every customer, regardless of project size, receives exceptional care and attention.

Achievements That Speak for Themselves

Along the way, their success has been marked by recognition from some of the most respected names in the industry. They have earned Platinum Preferred status with Owens Corning, a designation reserved for companies that uphold exceptionally high standards of workmanship and customer service. They’re also one of the few residential roofing companies in the U.S. to achieve Quantum Contractor status with Polyglass for their commitment to excellence. Furthermore, they’ve become the highest-rated roofing contractor on Yelp in Southern California—a significant achievement in a region where the platform holds great weight for attracting and retaining residential customers.

Overcoming Challenges

Fifteen years of business growth didn’t come without its challenges. One of their toughest battles was finding skilled labor early on. Knowing the solution was to offer more than their competitors, they focused on creating a workplace that employees truly valued. They paid industry-leading wages, provided robust benefits, and ensured steady work for team members. This approach created a cycle of referrals—current and former employees recommended friends and family to the company, helping to build a highly skilled team organically.

Another major hurdle came during the COVID-19 pandemic, which caused widespread material shortages. However, their strategic planning and communication helped them weather the storm. By staying in close contact with suppliers and maintaining a clear project pipeline, they avoided delays and ensured consistent material availability. Their ability to adapt during such uncertain times further solidified their reputation with both customers and employees.

Scaling their operations also presented unique obstacles. Systems and processes that had worked for a smaller operation began showing cracks under the pressure of growth. Recognizing this, the brothers invested in creating structured procedures, training their team, and holding everyone accountable for following these processes. What began as a necessity ended up providing them with a streamlined, professional operation that could handle rapid expansion.

The Key Ingredients of Success

For Roof Repair Specialist, the foundation of success has always been its people. They emphasize that running a service business isn’t just about skills or experience—it’s about building a team of good people with great intentions. When employees are empowered to care for customers, the business thrives.

Additionally, financial management has played an essential role in their success. Early on, they learned the importance of job costing and understanding the profitability of every project. This shift in mindset helped them avoid common pitfalls—such as chasing massive jobs that might look exciting but yield little to no profit—and focus on sustainable growth instead.

Risk management became an important focus as they expanded. Whether it was ensuring the safety of their team, maintaining proper insurance coverage, or addressing liabilities, the brothers made sure the business was protected at every level. This proactive approach to risk has safeguarded their company over the years and allowed them to grow with peace of mind.

Lessons Learned

Over the years, the brothers have gained valuable lessons that now guide their leadership approach. For one, they’ve learned to offer second chances but never third ones. While they’ve seen employees turn around after an initial mistake, repeated failures often pointed to deeper challenges that couldn’t be resolved.

Another key lesson was total accountability. “At the end of the day, everything that happens in my business is my responsibility,” one of the brothers explains. This mentality has pushed them to lead by example, inspiring their team to take ownership of their work.

Lastly, it is important to define success on your own terms. While many aim to become the biggest company in the region, the brothers know that true fulfillment comes from running a stable, consistently profitable business that serves its customers and employees well. Knowing their goals and staying focused on them has been an anchor during their growth journey.

Fifteen years after launching their venture, these brothers have built not only a successful business but also a respected reputation. For others looking to grow, their story is a reminder that no matter where you start, having a clear picture of what success means to you traces the path that you need to follow in order to achieve it.

For more information on Roof Repair Specialist visit: https://www.roofrepairspecialist.com/